Q U A L I T Y • D E S I G N • V A L U E

Welcome! Here you will be able to find all the help you need to get started with shopping online at toptank.com.

Found the products you want to buy? Mark it and select the quantity required for that particular item. Check all product details on the product page like the size, capacity and quantity of the product. Once you’re certain of the product, click on add to cart. You can add as many products as you’d like because your cart stores all the products that you’ve chosen whilst shopping online. To view or edit the products or product quantities in your cart, click on View Cart which appears on the right of every shopping page on toptank.com. In the shopping cart you can change the quantity of an item or remove an item from your cart.
To enter the checkout, click on the “Checkout” button when you’re in your cart. Great! You’re almost complete with the shopping process. Now that you’ve chosen all your fantastic products, be sure to check the items in your cart as well as all the product information. You can change the quantity on any item, or remove an item.

When you’re happy with your product selection, enter your details as requested. Fields marked with an asterix (*) have to be filled. Once you have completed adding your details, click on review order and you will be redirected to a page detailing your order.

All prices quoted on toptank.com include VAT, where applicable. This rate is charged at 16% on all goods. The subtotal for all your purchases as displayed in your basket includes VAT. A breakdown of VAT will appear on the checkout page.
A complete order summary will display with all details of your order. Review the details of your order and click on ‘submit order’ if you are ready to complete the payment process. At this stage you may include a personalised message if you need to provide us with any supplementary information. If you are happy with your order summary choose one of our easy payment options which include, M-PESA or bank deposit. Don’t forget to read the terms and conditions and click on pay now. An order confirmation email will be sent to you.A list of our payment options are shown below.

The payment details entered will be visible on your order confirmation page and a personal confirmation email will be sent to you.

Before you checkout, take note of the delivery cost, time, methods and restrictions.

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You will be not be charged for delivery.
Products purchased at toptank.com can be delivered within 2-7 days.
We will deliver to addresses within all major towns in Kenya. This will be a door-to-door service (8am-5pm, Monday – Saturday). Submit a physical address and select door-to-door as your delivery method when you reach checkout. For addresses outside of major towns, please call us to inquire about delivery or for details of our closest distributor.

The major towns we deliver to is listed below:

  • Ahero
  • Athi River
  • Awasi
  • Awendo
  • Bomet
  • Bondo
  • Bungoma
  • Busia
  • Chuka
  • Eldoret
  • Embu
  • Gilgil
  • Homa Bay
  • Isiolo
  • Juja
  • Kakamega
  • Kangundo-Tala
  • Karuri
  • Kehancha
  • Kericho
  • Keroka
  • Kerugoya/Kutus
  • Kiambu
  • Kikuyu
  • Kilifi
  • Kipkelion
  • Kiserian
  • Kisii
  • Kisumu
  • Kitengela
  • Kitui
  • Limuru
  • Londiani
  • Luanda
  • Machakos
  • Makuyu
  • Malakisi
  • Malindi
  • Maragua
  • Mariakani
  • Maua
  • Meru
  • Migori
  • Molo
  • Mombasa
  • Muhoroni
  • Murang’a
  • Mwingi
  • Nairobi
  • Naivasha
  • Nakuru
  • Nanyuki
  • Narok
  • Ngong
  • Njoro
  • Nyahururu
  • Nyeri
  • Ongata Rongai
  • Oyugis
  • Rongo
  • Ruiru
  • Runyenjes
  • Siaya
  • Suneka
  • Taveta
  • Thika
  • Ukunda
  • Vihiga
  • Voi
  • Wanguru
  • Webuye
Congratulations, you’ve successfully completed shopping online. Your order number will display on the information screen and you will receive an order confirmation shortly via the email address that is associated with your toptank.com profile. Take note of the order numbers that are listed in the email as you will need to quote it to track your order or should you need to contact customer support.